Claim Mode checklist
A guided flow for the hardest moment
1
Mark the item missing
Switch the item into an incident state instead of creating a brand-new claim record from scratch.
2
Add incident details
Capture the police report, timing, notes, and claim context while the evidence is still connected to the item.
3
Export the packet
Share a cleaner packet with insurers, police, or internal teams with less back-and-forth.
What gets created
Claim Mode should produce a visible packet, not just a promise
The flow now shows the concrete checklist a user or team would complete before sharing evidence with an insurer, police officer, or manager.
Incident packet
Site vacuum Karcher NT - missing from job site
Included in export
- Original receipt and purchase amount
- Serial number and IR Tag reference
- Before-handoff condition photo
- Assignee and last known location
- Incident date, notes, and contact preference
Still requested
- Police report number if available
- Replacement quote or repair estimate
- Extra photo if damage is visible
Why it matters
Claim Mode turns stored evidence into action
ItemRecover is strongest when customers already have proof before the loss. Claim Mode is what makes that preparation useful in the moment when speed and clarity matter most.
- For consumers: less panic, less searching, better documentation.
- For teams: quicker internal escalation when company equipment disappears.
- For insurers: a better starting packet before the back-and-forth begins.